Question 1

What qualifies as an IT emergency?

Accepted Answer

An IT emergency includes ransomware attacks, active data breaches, server outages affecting business operations, network intrusions, compromised email accounts, and any cybersecurity incident requiring immediate response. Petronella Technology Group provides 24/7 emergency IT support with a typical response time under 15 minutes for critical incidents.

Question 2

How fast can you respond to an emergency IT support request?

Accepted Answer

PTG responds to emergency IT support requests within 15 minutes for critical incidents. Our emergency triage service begins immediately upon payment of a ,500 prepaid fee covering up to two hours of priority cybersecurity response. Call 919-348-4912 for immediate assistance.

Question 3

What should I do if my business is hit by ransomware?

Accepted Answer

If hit by ransomware, immediately disconnect affected systems from the network, do not pay the ransom, preserve all evidence, and call a professional incident response team. PTG provides emergency ransomware recovery services including breach containment, forensic analysis, data recovery, and remediation to restore your business operations.

Question 4

Do you provide emergency IT support outside of Raleigh, NC?

Accepted Answer

Yes, PTG provides remote emergency IT support to businesses nationwide. Our team can begin remote incident response immediately. For businesses in Raleigh, Durham, Chapel Hill, Cary, and the Research Triangle, we also offer on-site emergency response.

Question 5

How much does emergency IT support cost?

Accepted Answer

PTG emergency IT support starts with a ,500 prepaid triage fee covering two hours of priority incident response. Additional hours are billed based on the scope of the incident. This includes breach containment, forensic analysis, and a detailed remediation plan.

IT EMERGENCY RESPONSE

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